Vintage Ford.com Frequently Asked Questions
BACKORDERS
CATALOGS
All of our catalogs are being reprinted and updated. Please see our web site to place orders or locate part numbers.
Q. I received my package today and something is damaged what do I do?
A. Please call our toll free number and speak to one of our Customer Service Representatives or send an e-mail to info@vintageford.com. We will advise you of the proper actions that will be taken.
Save ALL cartons and packing material for inspection. If noticed upon receipt, have driver make a notation.
INTERNET ORDERS
Q. How long does it take to get an Internet confirmation when placing an order?A. A tracking message will be e-mailed after the order is shipped.
PRICES
Q. My catalog shows a different price than what you charged me.A. All prices in the catalog are subject to change without notice. We try to keep our prices as low as possible, but price changes can, still happen. The web site has current prices.
PARTS QUESTIONS
Q. Do you sell used parts?A. Limited inventory
PAYMENT QUESTIONS
Q. Can I have an Open Account?
A. We currently don't offer that as a payment option.
Q. I have a Gift Certificate here to use on an order what do I do?
A. You will need to send the gift certificate in with your order. We do not accept faxed copies or photocopies of gift certificates.
RETURNS
There is more information about returning items on our returns policy page.
Q. How do I return a core?
A. Please ship your core to: MAC's Antique Auto Parts, 6150 Donner Road, Lockport NY 14094 - attn: Cores Dept. Be sure to include as much customer information as you can, because this will ensure we can properly credit you when we receive your core.
Q. I returned parts and I want to know when I will receive my credit?
A. Allow up to 3 weeks from date of shipment for processing refunds and exchanges.
Q. How do I return an item?
A. Fill out the yellow return form that came in the packing slip on your box and include a copy of the invoice in the box with your return. The address for where to return the item(s) is on the form.
Q. I bought this part longer than 30 days ago, but I don't like it and I want to return it, can I still?
A. Yes, but you may be charged a 25% restocking fee. Please be advised that returns are not accepted after 60 days.
Q. Can I return a special order item?
A. Unfortunately special order items that were ordered for you are non-refundable and cannot be returned.
TECHNICAL QUESTIONS
Q. I left a message with your technical staff and they haven't called me back, when can I expect to hear from them?A. Our technical staff answers calls and e-mails in the order of which they were received. Every effort is made to provide you with a timely and accurate response.